Terms and conditions
Your use of the website owned and run by Jasmine Flowers Retail Private Limited is subject to the following terms and conditions. Under the brand name Jasmine Flowers, the company’s website (www.jasmineflowers.in) (henceforth referred to as the “Website”), among other things, enables its users to peruse, choose, and order a gift item for their loved ones, a friend, a family member, or the recipient at their request. Customers of Jasmine Flowers may use this website in compliance with these terms and conditions. The clients are referred to as “you,” “user,” or “your” from now on. The relationship between Jasmine Flowers and its customers is governed by these terms and conditions, as well as the Terms of Use, Disclaimer, and Privacy Policy.
Together with the Terms of Use, Disclaimer, and Privacy Policy, as well as any other additional terms and conditions and policies posted on the website, these terms and conditions (collectively referred to as the “Terms and Conditions”) form a legally binding contract between the website’s owner, Jasmine Flowers, and its users. Before continuing, please carefully read the Terms and Conditions since, by utilizing the website and/or completing the registration procedure, you agree to be bound by these terms and conditions. Please refrain from accessing the website and/or completing the registration procedure if you disagree with any of these terms and conditions. These Terms and Conditions will take precedence over any other information on the website. By indicating that you agree to these terms and conditions
(a) affirm that you have the right to enter into a contract with the company and that no one else is accepting these terms on your behalf; and (b) agree to all of the terms and conditions as well as your duties and obligations in relation to using the website and purchasing goods and services. You hereby represent and warrant that you have the ability and authority to legally bound any entity if you affirm these terms and conditions in your capacity as an employee, agent, contractor, or other representative. Jasmine Flowers retains the right, at its sole discretion, to add or remove any services from its website.
Jasmine Flowers may offer specific tools or advice as part of the website for the benefit of its users, as well as to help and assist in the choice, setup, and acquisition of goods and services via the website. Any advice or information that Jasmine Flowers may give its users is only intended for informational reasons, and users are free to choose whether or not to heed it.
Jasmine Flowers maintains the right, at any time, to refuse or suspend access to any or all parts of the website or services offered through it to any user who, in the company’s opinion, has broken any of these terms and conditions. No affiliate, director, representative, officer, consultant, or employee of Jasmine Flowers will ever be held accountable for transactions made on this website. Jasmine Flowers will be in charge of completing your orders (either directly or through its delivery partners), including but not limited to sending an invoice and delivering the product to the recipient.
1) Goods and Costs: Products from third parties are among those sold by Jasmine Flowers on their website. Jasmine Flowers is legally permitted to sell these third-party goods to customers through the website.
2 ) Orders and Order Acceptance: The website displays products along with their details to entice users to make an offer. You are making an offer to buy when you place an order, and we have the right to accept that offer. Our acknowledgement of your order via email, SMS, or push notification does not mean that we accept your offer. Following order receipt, Jasmine Flowers retains the right to accept, reject, or cancel your offer (in whole or in part). Once the offer is sent to be delivered by Jasmine Flowers, it will be considered accepted. No further action or inaction on the part of Jasmine Flowers will be interpreted as their acceptance of the offer or order. Before accepting any orders, we might need more information or confirmations. You must precisely enter the recipient’s name, contact information, and shipping address in the case that a purchase is made. You acknowledge that your only and only recourse in the event that Jasmine Flowers cancels all or a portion of your order is to:
For the portion of the order that is canceled, Jasmine flowers will not charge your bank account or credit/debit card.
Visa, Master Card, RuPay, Paypal, American Express Debit Cards, Internet Banking, Digital Wallets, and UPI are all accepted by Jasmine Flowers for your convenience. Regardless of what is stated here, any and all payments made using the aforementioned methods, either via the website’s payment gateway or through
3) Policy for Substitution: In the case that a product you ordered is unavailable or out of stock, we will get in touch with you to offer an alternative. Since we understand that you are delivering it to your loved one or people on a special occasion and we do not want anything to take away from the moment, we will give you the alternative product if we are unable to contact you.
4) Policy for Order Modifications and Cancellations: Jasmine Flowers retains the right to cancel any order for any reason, including unanticipated events that may interfere with your transaction, such as restrictions on the quantity you can buy, errors in the product or pricing information, or restrictions imposed by our credit department. We will get in touch with you or let you know before canceling any orders.
Orders scheduled for same-day delivery are handled right away and typically cannot be changed or canceled. However, you can contact us at +91-9760648834 8859804710 (8:00 AM to 1:00 AM, 7 days a week) if you would like to change or cancel an order. We will attempt to change or cancel your purchase if it has not been prepared or is not yet ready for delivery. Orders cannot be canceled or changed once they have been prepared or shipped, and you will be billed for the order.
If you need to change or cancel an order in any other situation, you must give at least twenty-four (24) hours’ notice. Orders cannot be canceled or changed once they have been prepared or shipped, and you will be billed for the order. We retain the right to cancel your order if the amount available for purchase is limited, if there is an error in the product or pricing information, or if there are any other unanticipated circumstances. You will receive an email or SMS informing you of the cancellation and refund of your order.
5) Email Order/Delivery Confirmation: After placing your order on the website or app, you will receive an order confirmation via email that contains all of your order details, including the order number that you will need to contact Jasmine Flowers. When your order is delivered, you will also receive an email confirming the delivery. For more information, please verify your registered phone number or email address.
6) Policy for Shipping and Delivery: Jasmine Flowers will make an effort to deliver the items to the customer using the delivery option they chose when placing their order. The location you specified for delivery will determine the delivery time. Jasmine Flowers offers two delivery options: “free deliveries” and “fixed-time deliveries” for the convenience and needs of the client. When consumers choose a set time delivery, Jasmine Flowers charges a little fee, which is displayed on the website at the time of delivery selection. Jasmine Flowers is required to deliver your product at the time you have selected under fixed-time deliveries, but this is always subject to circumstances beyond its reasonable control, including unanticipated travel delays brought on by bad weather, political unrest, strikes, conflict, lockdowns, or other unanticipated events, as reported by our courier partners and carriers. We will proactively contact you in such circumstances. Check your emails, please.
Flowers can be sent in bud, semi-blossomed, or fully bloomed stages.
1) There is no way to change the delivery address. 2 We advise placing your order at least five (five) days prior to any festivals or significant events.
Hand-delivered items cannot be delivered with courier-delivered items. The recipient may receive the merchandise on two different days or at two different times. Orders must be received by jasmine flowers by 6:00 pm, Monday through Sunday, IST, in order for them to be delivered on the same day standard time. Orders must be received by Jasmine Flowers by 1:30 pm, Monday through Sunday, IST, in order for same-day fixed-time delivery to occur. Orders must be received by jasmine flowers by 3 pm, Monday through Sunday, IST, in order for same-day midnight delivery to occur. You understand that the delivery time you have requested is not legally obligatory. The product’s availability and the location to which you would want it shipped determine the estimated delivery time. Due to force majeure events, deliveries may be delayed or disrupted.
We will proactively contact you in such circumstances. Regularly checking your SMS and emails for updates is essential.
We will proactively contact you in such circumstances. Regularly checking your SMS and emails for updates is essential. We only make one delivery attempt for perishable items, such as cakes and flowers. You will still be billed for the order, and there will not be a chance for redelivery if the delivery is not made during the attempt. The following situations will be examined in terms of the sequence executed: incorrect delivery or shipment address.
The recipient is unavailable. The premises are locked.
The recipient declined the delivery. The recipient can instruct the delivery person to deliver the item to the gate, reception, or neighbor if they are not accessible. If there is a delivery dispute, proof of delivery will be given. At the time of delivery, your order will not be deemed late if no one is present at the shipping addresses to accept its delivery. Therefore, in these situations, there can be no liability, refund, or cancellation. We will undoubtedly do our best, as stated below: To arrange for a suitable delivery time, give the receiver a call.
Post a message on the recipient’s door requesting that they get in touch with the florist to arrange for a delivery time. Place the arrangement or bouquet in a safe, covered spot in the house, such as the garage, porch, or another entrance. Place a note with this information on the recipient’s door and leave the flower or arrangement with a neighbor.
7) Terms of Payment You consent to pay the price that was listed on our website at the time you place your order, any applicable taxes (described below), and any delivery fees associated with the delivery service you choose. Payment of all taxes (apart from taxes based on Jasmine Flowers’ income), fees, tariffs, and other governmental charges, as well as any associated fines and interest, resulting from the purchase of the goods and services that Jasmine Flowers did not withhold, will be entirely your responsibility.
Every payment is non-refundable, unless otherwise specified in these terms and conditions. On all past-due payments that the customer is compelled to make, we reserve the right to impose late fees, which will be equal to the higher of:
8) Communications
You consent to receive communications from us via email, SMS, or any other electronic, verbal, or physical means, including the mail, subject to our terms of use and your registration on our website. You acknowledge and agree that any contracts, notices, disclosures, and other correspondence that Jasmine Flowers sends you via email or any of the other aforementioned channels satisfies any legal requirement that they be in writing.
In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at +91-9760648834 8859804710 between 8:00 AM and 1:00 AM to notify them about the same.
Jasmine Flowers, being an occasion-based gifting business, provides certain occasion reminder services wherein Jasmine Flowers would remind you in future year(s) concerning certain occasions. For this purpose, you agree to give your consent to be contacted by Jasmine Flowers through SMS, phone call, and e-mail on your registered phone number and email ID to assist you with a free occasion reminder service.
Jasmine Flowers may offer specific tools or advice as part of the website for the benefit of its users, as well as to help and assist in the choice, setup, and acquisition of goods and services via the website. Any advice or information that Jasmine Flowers may give its users is only intended for informational reasons, and users are free to choose whether or not to heed it.
Jasmine Flowers maintains the right, at any time, to refuse or suspend access to any or all parts of the website or services offered through it to any user who, in the company’s opinion, has broken any of these terms and conditions. No affiliate, director, representative, officer, consultant, or employee of Jasmine Flowers will ever be held accountable for transactions made on this website. Jasmine Flowers will be in charge of completing your orders (either directly or through its delivery partners), including but not limited to sending an invoice and delivering the product to the recipient.
1) Goods and Costs: Products from third parties are among those sold by Jasmine Flowers on their website. Jasmine Flowers is legally permitted to sell these third-party goods to customers through the website.
2 ) Orders and Order Acceptance: The website displays products along with their details to entice users to make an offer. You are making an offer to buy when you place an order, and we have the right to accept that offer. Our acknowledgement of your order via email, SMS, or push notification does not mean that we accept your offer. Following order receipt, Jasmine Flowers retains the right to accept, reject, or cancel your offer (in whole or in part). Once the offer is sent to be delivered by Jasmine Flowers, it will be considered accepted. No further action or inaction on the part of Jasmine Flowers will be interpreted as their acceptance of the offer or order. Before accepting any orders, we might need more information or confirmations. You must precisely enter the recipient’s name, contact information, and shipping address in the case that a purchase is made. You acknowledge that your only and only recourse in the event that Jasmine Flowers cancels all or a portion of your order is to:
For the portion of the order that is canceled, Jasmine flowers will not charge your bank account or credit/debit card.
Visa, Master Card, RuPay, Paypal, American Express Debit Cards, Internet Banking, Digital Wallets, and UPI are all accepted by Jasmine Flowers for your convenience. Regardless of what is stated here, any and all payments made using the aforementioned methods, either via the website’s payment gateway or through
3) Policy for Substitution: In the case that a product you ordered is unavailable or out of stock, we will get in touch with you to offer an alternative. Since we understand that you are delivering it to your loved one or people on a special occasion and we do not want anything to take away from the moment, we will give you the alternative product if we are unable to contact you.
4) Policy for Order Modifications and Cancellations: Jasmine Flowers retains the right to cancel any order for any reason, including unanticipated events that may interfere with your transaction, such as restrictions on the quantity you can buy, errors in the product or pricing information, or restrictions imposed by our credit department. We will get in touch with you or let you know before canceling any orders.
Orders scheduled for same-day delivery are handled right away and typically cannot be changed or canceled. However, you can contact us at +91-9760648834 8859804710 (8:00 AM to 1:00 AM, 7 days a week) if you would like to change or cancel an order. We will attempt to change or cancel your purchase if it has not been prepared or is not yet ready for delivery. Orders cannot be canceled or changed once they have been prepared or shipped, and you will be billed for the order.
If you need to change or cancel an order in any other situation, you must give at least twenty-four (24) hours’ notice. Orders cannot be canceled or changed once they have been prepared or shipped, and you will be billed for the order. We retain the right to cancel your order if the amount available for purchase is limited, if there is an error in the product or pricing information, or if there are any other unanticipated circumstances. You will receive an email or SMS informing you of the cancellation and refund of your order.
5) Email Order/Delivery Confirmation: After placing your order on the website or app, you will receive an order confirmation via email that contains all of your order details, including the order number that you will need to contact Jasmine Flowers. When your order is delivered, you will also receive an email confirming the delivery. For more information, please verify your registered phone number or email address.
6) Policy for Shipping and Delivery: Jasmine Flowers will make an effort to deliver the items to the customer using the delivery option they chose when placing their order. The location you specified for delivery will determine the delivery time. Jasmine Flowers offers two delivery options: “free deliveries” and “fixed-time deliveries” for the convenience and needs of the client. When consumers choose a set time delivery, Jasmine Flowers charges a little fee, which is displayed on the website at the time of delivery selection. Jasmine Flowers is required to deliver your product at the time you have selected under fixed-time deliveries, but this is always subject to circumstances beyond its reasonable control, including unanticipated travel delays brought on by bad weather, political unrest, strikes, conflict, lockdowns, or other unanticipated events, as reported by our courier partners and carriers. We will proactively contact you in such circumstances. Check your emails, please.
Flowers can be sent in bud, semi-blossomed, or fully bloomed stages.
1) There is no way to change the delivery address. 2 We advise placing your order at least five (five) days prior to any festivals or significant events.
Hand-delivered items cannot be delivered with courier-delivered items. The recipient may receive the merchandise on two different days or at two different times. Orders must be received by jasmine flowers by 6:00 pm, Monday through Sunday, IST, in order for them to be delivered on the same day standard time. Orders must be received by Jasmine Flowers by 1:30 pm, Monday through Sunday, IST, in order for same-day fixed-time delivery to occur. Orders must be received by jasmine flowers by 3 pm, Monday through Sunday, IST, in order for same-day midnight delivery to occur. You understand that the delivery time you have requested is not legally obligatory. The product’s availability and the location to which you would want it shipped determine the estimated delivery time. Due to force majeure events, deliveries may be delayed or disrupted.
We will proactively contact you in such circumstances. Regularly checking your SMS and emails for updates is essential.
We will proactively contact you in such circumstances. Regularly checking your SMS and emails for updates is essential. We only make one delivery attempt for perishable items, such as cakes and flowers. You will still be billed for the order, and there will not be a chance for redelivery if the delivery is not made during the attempt. The following situations will be examined in terms of the sequence executed: incorrect delivery or shipment address.
The recipient is unavailable. The premises are locked.
The recipient declined the delivery. The recipient can instruct the delivery person to deliver the item to the gate, reception, or neighbor if they are not accessible. If there is a delivery dispute, proof of delivery will be given. At the time of delivery, your order will not be deemed late if no one is present at the shipping addresses to accept its delivery. Therefore, in these situations, there can be no liability, refund, or cancellation. We will undoubtedly do our best, as stated below: To arrange for a suitable delivery time, give the receiver a call.
Post a message on the recipient’s door requesting that they get in touch with the florist to arrange for a delivery time. Place the arrangement or bouquet in a safe, covered spot in the house, such as the garage, porch, or another entrance. Place a note with this information on the recipient’s door and leave the flower or arrangement with a neighbor.
7) Terms of Payment You consent to pay the price that was listed on our website at the time you place your order, any applicable taxes (described below), and any delivery fees associated with the delivery service you choose. Payment of all taxes (apart from taxes based on Jasmine Flowers’ income), fees, tariffs, and other governmental charges, as well as any associated fines and interest, resulting from the purchase of the goods and services that Jasmine Flowers did not withhold, will be entirely your responsibility.
Every payment is non-refundable, unless otherwise specified in these terms and conditions. On all past-due payments that the customer is compelled to make, we reserve the right to impose late fees, which will be equal to the higher of:
8) Communications
You consent to receive communications from us via email, SMS, or any other electronic, verbal, or physical means, including the mail, subject to our terms of use and your registration on our website. You acknowledge and agree that any contracts, notices, disclosures, and other correspondence that Jasmine Flowers sends you via email or any of the other aforementioned channels satisfies any legal requirement that they be in writing.
In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at +91-9760648834 8859804710 between 8:00 AM and 1:00 AM to notify them about the same.
Jasmine Flowers, being an occasion-based gifting business, provides certain occasion reminder services wherein Jasmine Flowers would remind you in future year(s) concerning certain occasions. For this purpose, you agree to give your consent to be contacted by Jasmine Flowers through SMS, phone call, and e-mail on your registered phone number and email ID to assist you with a free occasion reminder service.